A team of support workers help parents/carers of premature babies and babies and children with additional needs to cope with the challenges they face. They visit parents in the Neonatal Unit in Ninewells Hospital and at their home to give emotional support. They provide support and advocacy at meetings and appointments, give advice about managing children’s challenging behaviour, provide information about local services that can help families and run support groups. Support is continuing via phone and video links while close contact with families is not allowed.